Supreme Network Service
The Supreme Network Service is a package of services available for organizations
using Novell Netware computer systems. It is targeted to those installations
that have less than 50 PCs networked, and do not have an on-site system
administrator. By using the latest technologies, we remotely become your
system administrator at a fraction of the price. Software installed at
your site lets us monitor your network for critical problems, automatically
generated E-Mail gives us nearly immediate notification of these problems,
and a communications gateway allows us to correct most problems remotely.
Our Supreme Network customers receive deep, deep discounts on labor rates,
and special pricing on any hardware needed.
Features & Benefits of Supreme Network Service
||Should any problems arise, your computer network will receive service
before any non-Supreme network.
|Reduced Billing Rates
||Any time that we spend in your behalf must be billed of course,
but you receive a hefty 75% discount on labor-related support.
||The Remote Access Gateway allows us to remotely support your network
(and every user on your network) without expensive travel time. We
utilize the latest in remote-access technology to resolve most software
problems, and to guide your users through new applications.
Network security is always of concern. Our remote access system
only allows us in when your staff enables remote access. As soon
as we disconnect, your system automatically returns to a non-accessible
mode. No doors are left open.
||Telephone support is used, where appropriate, to assist your network
users through tough problems. For our Supreme customers, we even
bill in 1/10 hour increments, instead of the usual 1 hour minimum.
||Our network monitoring software automatically keeps us abrest of
any technical problems that may be occuring on your network. This
allows us to anticipate failures in many cases, and allows us to
schedule repairs for a mutually convenient time. We eliminate most
of the emergency repairs usually associated with computer systems.
Panic is replaced with Planning.
|Less Down Time
||Because of our Pro-Active Maintainence, you will have much less
un-scheduled down time.
||Our system uses e-mail to deliver any alarm messages to our office.
This is a fully functional e-mail system that may be used within
your office, and with the proper gateways, can also be used to communicate
with virtually any computer system in the world, including the internet.
Several of our Supreme customers that installed e-mail simply to
satisify the Supreme alarm requirements, now tell us that it has
become the most popular and most heavily used application on their
|Formal Support Agreement
||Many businesses have a stronger contract with the company that
fertilizes their lawn than they do with the company that supports
their computer network. We think that is silly too. Our Supreme contract
specifies what we will do, how fast we will do it, and what it will
cost. You get no surprises.
||Your supports costs are very predictable. This makes the Supreme
Network Service ideal for those businesses that cannot tolerate "surprise
expenses" and for organizations that must work within a budget.